FAQ
Welcome to our Frequently Asked Questions hub, your go‑to resource for all inquiries about our bathroom sink, kitchen sink, toilet and other related accessories products. Here, you’ll find clear, concise answers on topics ranging from product specifications and care guidelines to shipping, installation, and warranty information. Whether you’re a first‑time buyer or a seasoned installer, this section is designed to help you make confident, informed decisions and get the most out of your purchase. Feel free to explore the categories below or use the search bar to quickly locate the information you need.
1
Who Are We?
Our headquarters is located in Guangdong Province, China. Since its establishment in 2010, our products have been sold to Western Europe (20.27%), North America (19.16%), Eastern Europe (14.13%), Oceania (13.57%), Southeast Asia (7.96%), the Middle East (6.21%), Northern Europe (4.76%), Southern Europe (4.70%), South Asia (3.01%), Africa (2.96%), South America (1.74%), Central America (0.84%), and East Asia (0.69%). Our office has a total of over 200 employees.
2
How Can We Guarantee Quality?
We implement a rigorous quality control system that always includes pre-production samples before mass production and 100% final inspection before shipment. This ensures every product meets our standards for durability, safety, and aesthetic excellence.
3
What Can You Buy From Us?
We specialize in the development, manufacturing, and export of a wide range of bathroom products, including bathroom sinks, kitchen sinks, toilets, and other related accessories.
4
Why Should You Buy From Us Not From Other Suppliers?
We pay attention to any requirement for all our customers and try our best to provide helpful support and necessary after -sales service to ensure that goods are delivered on time and in excellent condition. Strong production capacity, experienced workers and professional technology, which are the basic for long standing good reputation. Wefeng insists on high quality sinks and effective service always. We warmly welcome all customers from all over the world to contact and visit us!
5
What Services Can We Provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery； Accepted Payment Currency:USD,EUR,CNY; Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow; Language.
6
Are you a factory or a trading company?
We’re a manufacturer with our own production lines — casting, kiln, QC, packing. We also handle export paperwork for overseas buyers. If you need OEM branding, size changes, or a mold from your drawing, you talk to the same team that runs production, not a middle layer that disappears after deposit.
7
Can I visit the factory before placing an order?
Yes. We’re in Guer Industry Zone, Guxiang Town, Chaoan District, Chaozhou. Many first-time buyers come for a walk-through of the kiln line and QC area. If travel isn’t easy, we can arrange a video tour and send pre-production photos of your batch. WhatsApp Serena at +86-13675901629 to set a time.
8
What’s the difference between undermount, vessel, and drop-in bathroom sinks?
Undermount sits under the counter, so wipe-downs are cleaner and the look is more flush. Vessel sits on top of the vanity — stronger visual statement, but faucet height and splash need more thought. Drop-in (self-rimming) drops into a cutout and is usually the easiest install for remodelers. We stock and customize all three; send your countertop cutout or vanity drawing if you’re unsure which fits.
9
Do you make porcelain farmhouse / apron-front kitchen sinks?
Yes — white porcelain farm sinks in common North American sizes like 33″ and nearby widths are among our regular runs. Apron-front depth, drain position, and glaze finish can be adjusted for brand programs. If you already sell farmhouse sinks and need a second source that won’t drift on color lot to lot, that’s a typical ask for us.
10
Can you match a sample or competitor model?
Often yes. Send photos, drawings, or a physical sample. Our R&D team checks wall thickness, overflow, drain size, and glaze tone before we cut a mold. Exact 1:1 copies of a patented design aren’t something we do — but close commercial equivalents and private-label versions are normal work for us.
11
Are your sinks suitable for hotels and commercial projects?
They are. We’ve supplied residential, hotel, and shopping-mall projects for years. Commercial jobs usually need tighter lead-time planning and sometimes different packaging. Tell us the project timeline and any local code requirements up front so we don’t quote a retail SKU when you need a project SKU.
12
Do you offer OEM and ODM services?
Yes. OEM covers your logo, packaging, and private label on existing molds. ODM goes further — we develop size, shape, or color from your brief or sketch. Color, branding, and carton marks are all negotiable. Small brand owners and large distributors both use this route; volume just changes the mold amortization math.
13
What’s the minimum order quantity (MOQ)?
It depends on whether we use an existing mold or open a new one. For catalog / existing tools, we can often work from a few hundred pieces; customized molds usually need higher volume to make sense. We’ve run programs from roughly 500 pcs up to large annual contracts. Share your target SKU list and we’ll tell you what’s realistic without padding the quote.
14
Can you customize size, color, and packaging?
Size and spec changes are routine. Color beyond standard white is possible but needs glaze trials so the finished tone matches what you approved under your lighting, not just ours. Packaging can be plain export cartons, branded boxes, or retail-ready packs with your inserts. Mention barcode / UPC needs early if you sell into big-box or Amazon channels.
15
Do you have cUPC, CE, or ISO certification?
We support cUPC and CE requirements for the markets that ask for them, and the factory quality system aligns with ISO 9000 / ISO 9001 practice. Not every SKU carries every mark by default — certification is tied to model and market. Tell us where the sinks will be sold; we’ll confirm which models are already covered and what testing is still needed.
16
What if I receive damaged goods?
Export packing is designed for ocean freight, but damage still happens in rare cases. Document it with photos when the container opens and contact us with the packing list and carton numbers. We’ll work out replacement or credit based on the shipment terms. Leaving a note on WhatsApp with clear photos is usually the fastest start.
17
How long is production lead time?
Mass production is typically about 15–30 days after we receive the deposit (or workable L/C) and sample approval is done. Peak season, special colors, or large farmhouse runs can stretch that. We’ll flag Chinese New Year and other kiln shutdown windows when you book, because those weeks catch people off guard every year.
18
What should I include in my inquiry to get a useful quote?
Model or photo, quantity, material, size, color, destination country, and any certificate need (cUPC / CE). If you have a competitor link or a cutout drawing, attach it. Vague “send me catalog and best price” emails get generic replies; specific asks get numbers you can actually use. Email gary@wefengsinks.com or WhatsApp +86-13675901629.
19
Who do I contact, and how fast do you reply?
Sales contact is Serena (phone / WhatsApp +86-13675901629). Email: gary@wefengsinks.com. During China business hours we usually reply the same day; if you write over a weekend, expect Monday. For urgent container or sample issues, WhatsApp is faster than email threads.